New safety checks at C-Care aim to prevent avoidable errors in Ugandan hospitals
Private healthcare network says patients may be asked to confirm details and medication more than once as part of new safety checks
KAMPALA, Sept. 21, 2026. C-Care Uganda has introduced the International Patient Safety Goals (IPSG) across its network of clinics and hospital, saying the checks are meant to prevent avoidable errors and protect patients throughout their care.
The rollout was launched during C-Care's World Patient Safety Day 2026 celebrations, held under the global theme "Safe care for noncommunicable diseases," which focuses on safer and better coordinated care for people living with chronic conditions.
What patients will notice
The goals cover six areas: correctly identifying patients, improving communication, making high alert medications safer, ensuring safe surgery, reducing hospital acquired infections, and reducing harm from falls.
C-Care says patients may notice staff asking them to confirm their details more than once, checking their medication, repeating important information, or pausing to verify details before care or a procedure. The company says these checks are deliberate safeguards, not delays.
Patients are also being encouraged to ask questions when something is unclear, give accurate information about their health and medication, and speak up if they have a concern.
Focus on chronic disease
C-Care says the theme is timely because of Uganda's burden of noncommunicable diseases (NCDs). Citing the World Health Organization, it said NCDs accounted for 37 percent of all deaths in Uganda in 2021, about 93,000 deaths. It also cited a 21.8 percent probability that a Ugandan aged 30 to 70 will die prematurely from cardiovascular disease, cancer, diabetes or chronic respiratory disease.
Dr. Mutero Musinga, General Manager of C-Care IHK, said safe care is a continuous journey that includes accurate diagnosis, the right treatment, safe medication use and follow up. He said patients should be treated as partners in their care, not passive recipients.
"Healthcare providers cannot achieve patient safety alone," Dr. Musinga said, adding that it takes empowered patients, supported health workers and systems that put safety first.
Andrew Mugalu, General Manager of C-Care IMC, said maintaining exceptional safety standards means focusing consistently on the basics of clinical care.
Staff training
C-Care says the goals will be supported through staff awareness, continuous education and daily application at reception, consultation rooms, pharmacies, laboratories, wards and theatres.
C-Care, formerly International Medical Group, runs International Hospital Kampala and International Medical Centres. It describes itself as one of Uganda's largest private healthcare networks, with a tertiary hospital and 20 clinics.
